More time playing,
less time wasting.

We’re committed to making pet insurance easier for you, and that includes claims.

  • Make a claim in three easy steps
  • Fuss-free claims process
  • Update your account online

How to make a claim

Option 1 – Claiming Online

Existing members: please log in to submit your claim.

  • Upload a copy of both the itemised invoice and the consultation notes from your vet visit.
  • If this is your first claim, we require your pet’s full medical history from all previous vets from the time you first owned your pet.
  • If your pet was adopted at an older age, please supply adoption paperwork and medical records since adoption.

If you are a new member: please sign up to manage your policy online.

Option 2 – Claiming via Mail

Please ensure you have completed the following steps before submitting your claim via mail.

  • Print a claim form and fill in your details. Ensure all areas on the form are complete.
  • Take your claim form with you to the vet and ask them to fill out Section 2. Both you and your vet will need to sign the form.
  • Attach the original itemised invoices, payment receipts and consultation notes, and post them to:

    Guide Dogs Pet Insurance
    Locked Bag 9021
    Castle Hill, NSW 1765
Download claim form

It’s quick and easy to apply

Get a quote and get covered online or over the phone

Your pet can be protected from midnight tonight

Get back up to 85% of eligible vet bills1


  1. Pre-existing conditions excluded.