More time playing,
less time wasting.

Option 1 – Claiming Online

Existing members: please log in to submit your claim.

• Upload a copy of both the itemised invoice and the consultation notes from your vet visit.
• If this is your first claim, we require your pet’s full medical history from all previous vets from the time you first owned your pet.
• If your pet was adopted at an older age, please supply adoption paperwork and medical records since adoption.

If you are a new member: please sign up to manage your policy online.

Option 2 – Claiming via Mail

Please ensure you have completed the following steps before submitting your claim via mail.

• Print a claim form and fill in your details. Ensure all areas on the form are complete.
• Take your claim form with you to the vet and ask them to fill out Section 2. Both you and your vet will need to sign the form.
• Attach the original itemised invoices, payment receipts and consultation notes, and post them to:
  
  Guide Dogs Pet Insurance
  Locked Bag 9021
  Castle Hill, NSW 1765

Download claim form