More time playing,
less time wasting.

  • Make a claim in three easy steps
  • Fuss-free claims process
  • Update your account online

We’re committed to making pet insurance easier for you, and that includes claims. Make your claim as soon as your pet has visited the vet to ensure we receive it within 90 days of your pet’s treatment.

How to make a claim

Option 1 – Claiming Online

Existing members: please log in to submit your claim.

  • Upload a copy of both the itemised invoice and the consultation notes from your vet visit.
  • If this is your first claim, we require your pet’s full medical history from all previous vets from the time you first owned your pet.
  • If your pet was adopted at an older age, please supply adoption paperwork and medical records since adoption.

If you are a new member: please sign up to manage your policy online.

Option 2 – Claiming via Mail

Please ensure you have completed the following steps before submitting your claim via mail.

  • Print a claim form and fill in your details. Ensure all areas on the form are complete.
  • Take your claim form with you to the vet and ask them to fill out Section 2. Both you and your vet will need to sign the form.
  • Attach the original itemised invoices, payment receipts and consultation notes, and post them to:

    Guide Dogs Pet Insurance
    Locked Bag 9021
    Castle Hill, NSW 1765
Download claim form

It’s quick and easy to apply

Get a quote and get covered online or over the phone

Your pet can be protected from midnight tonight

Get back up to 85% of eligible vet bills1


  1. Pre-existing conditions excluded.